Purchasing of medical and dental supplies has changed over the last few years, these days most items are bought over telephone and internet which means businesses rely on a parcel service to bring orders to the office, surgery or practice you work for. After the order is placed every customer wants to know:-
1) The time the delivery will arrive. Some dental and medical practices close in the afternoon so they would not want a delivery while they are closed. Also the time of the delivery is important as an urgent part might be required for use on a patient.
2) The date it will arrive. When a customer places an order they want it “yesterday.” Some companies offer a same day delivery service (F2 medical supplies that have a same day service for their local Leicester customers.) But most will offer a 24 hour or longer.
Any good dental and medical supplies company will send the boxes with a professional courier who have a tracking facility so the customer is aware of the status of the delivery at all times.
3) Quality of delivery. As you know that if you get a delivery and the box is all broken you will be very annoyed and upset. Items which you have ordered can be damaged, scratched and maybe missing.
Companies such as F2 medicalsupplies use professional couriers (UK mail) as they understand that premium delivery standards have to complement the premium quality of their medical and dental supplies.
Quality service and price is very important in the medical and dental consumables and disposables industry. At F2 medical it is realised any surgery or practice can run out of products and cannot get to order until late due to the hecticness of a normal working day. They have implemented a 4pm cut off time for all order and still guarantee a next day delivery; in addition if the order is over £60.00, the next day delivery service is completely free.